Frequently Asked Questions For Local Authorities Frequently Asked Questions For Local Authorities What age group do you support? We are registered to support children and young people aged 10 to 18.What are your typical costs and funding options? Our fees are transparent and tailored to each child or young person. We build flexible packages for residential care and specialist support. Education is arranged with external schools, colleges, or tutors by the placing authority.Placements are usually funded by the local authority. Where relevant, education is funded via an EHCP and health input by local NHS services. We provide a clear, itemised proposal on request. Please contact us via our Contact Us page. A member of our team will get in touch to discuss the next steps.Do you charge for care assessments? Initial visits and day assessments are free of charge. If a longer or more detailed assessment is needed, we will explain the scope and agree any potential costs with you in advance.How do I arrange a visit? To arrange a visit, please contact us via our Contact Us page or speak with the home’s Registered Manager. We will offer suitable times and confirm any access or ID requirements.We usually recommend that parents or carers and professionals visit first, with a later visit for the child or young person if everyone agrees.Do you provide post-16 care? Yes. We support young people aged 16–18 in our children’s homes. Each young person has a personalised plan for education or training (arranged with external providers by the placing authority), work experience, and independent living skills such as budgeting, travel, and tenancy basics.Our homes are registered to support up to age 18. As 18 approaches, we plan early with the young person, their social worker, and the Leaving Care Team and or Adult Social Care to agree the next steps.What therapies do you offer in your children’s homes? At Proximal Living, specialist support is tailored to each child or young person after assessment. Our integrated framework is guided by the Interactive Consultation Model (ICM) so psychologists and care staff work closely together and support is joined up with day-to-day careHow it works at Proximal Living• Goals are agreed with the child or young person, their social worker, and the team around them.• Support may be one-to-one, group based, or delivered through consultation that equips staff to respond well in everyday moments.• Progress is reviewed regularly and plans are adjusted as needs change.Some services are delivered in-house and others via trusted external partners or the NHS, depending on need and local availability. Funding is agreed with the placing local authority and, where relevant, through an EHCP.How do I make a general enquiry about care provision? To learn more about Proximal Living and our specialist residential care, please visit our Contact Us page to submit the enquiry form, email us, or call us. A member of our team will get in touch to discuss your requirements and the next steps.How do you involve parents and carers? We work in partnership with parents and carers from the start. Each child or young person has a key worker who shares regular updates and is your main point of contact. Together we agree a contact plan, how you prefer to communicate, and how often you would like updates.Parents and carers are invited to:• Visit before placement• Attend open days, planning meetings, and review meetings• Share what works well at home• Celebrate progress and achievementsWe support family time as set out in the care plan and can help with travel or virtual contact. We use plain language and can offer translation or reasonable adjustments if needed. You can contact the Registered Manager at any time if you have questions or concerns. We believe working closely with families is essential to every child’s success.How do I raise a concern or make a complaint? We are committed to resolving concerns quickly and effectively. Please speak first with the staff member you regularly communicate with.If the issue is not resolved, contact the children’s home manager (Registered Manager). If further action is needed, you can escalate your complaint by emailing our complaints team at Complaints@proximalliving.com What age group do you support? We are registered to support children and young people aged 10 to 18.What are your typical costs and funding options? Our fees are transparent and tailored to each child or young person. We build flexible packages for residential care and specialist support. Education is arranged with external schools, colleges, or tutors by the placing authority.Placements are usually funded by the local authority. Where relevant, education is funded via an EHCP and health input by local NHS services. We provide a clear, itemised proposal on request. Please contact us via our Contact Us page. A member of our team will get in touch to discuss the next steps.Do you charge for care assessments? Initial visits and day assessments are free of charge. If a longer or more detailed assessment is needed, we will explain the scope and agree any potential costs with you in advance.How do I arrange a visit? To arrange a visit, please contact us via our Contact Us page or speak with the home’s Registered Manager. We will offer suitable times and confirm any access or ID requirements.We usually recommend that parents or carers and professionals visit first, with a later visit for the child or young person if everyone agrees.Do you provide post-16 care? Yes. We support young people aged 16–18 in our children’s homes. Each young person has a personalised plan for education or training (arranged with external providers by the placing authority), work experience, and independent living skills such as budgeting, travel, and tenancy basics.Our homes are registered to support up to age 18. As 18 approaches, we plan early with the young person, their social worker, and the Leaving Care Team and or Adult Social Care to agree the next steps.What therapies do you offer in your children’s homes? At Proximal Living, specialist support is tailored to each child or young person after assessment. Our integrated framework is guided by the Interactive Consultation Model (ICM) so psychologists and care staff work closely together and support is joined up with day-to-day careHow it works at Proximal Living• Goals are agreed with the child or young person, their social worker, and the team around them.• Support may be one-to-one, group based, or delivered through consultation that equips staff to respond well in everyday moments.• Progress is reviewed regularly and plans are adjusted as needs change.Some services are delivered in-house and others via trusted external partners or the NHS, depending on need and local availability. Funding is agreed with the placing local authority and, where relevant, through an EHCP.How do I make a general enquiry about care provision? To learn more about Proximal Living and our specialist residential care, please visit our Contact Us page to submit the enquiry form, email us, or call us. A member of our team will get in touch to discuss your requirements and the next steps.How do you involve parents and carers? We work in partnership with parents and carers from the start. Each child or young person has a key worker who shares regular updates and is your main point of contact. Together we agree a contact plan, how you prefer to communicate, and how often you would like updates.Parents and carers are invited to:• Visit before placement• Attend open days, planning meetings, and review meetings• Share what works well at home• Celebrate progress and achievementsWe support family time as set out in the care plan and can help with travel or virtual contact. We use plain language and can offer translation or reasonable adjustments if needed. You can contact the Registered Manager at any time if you have questions or concerns. We believe working closely with families is essential to every child’s success.How do I raise a concern or make a complaint? We are committed to resolving concerns quickly and effectively. Please speak first with the staff member you regularly communicate with.If the issue is not resolved, contact the children’s home manager (Registered Manager). If further action is needed, you can escalate your complaint by emailing our complaints team at Complaints@proximalliving.com
