Privacy and Cookies Policy
At Proximal Group, we take your privacy seriously. This policy explains how we handle your personal information and how we use cookies on our website.
By using our site, you agree to the terms set out here.
This Privacy and Cookies Policy was last reviewed in September 2025 and will be reviewed at least once a year, or sooner if regulations or our practices change.
Privacy and Cookies Policy
At Proximal Group, we take your privacy seriously. This policy explains how we handle your personal information and how we use cookies on our website.
By using our site, you agree to the terms set out here.
This Privacy and Cookies Policy was last reviewed in September 2025 and will be reviewed at least once a year, or sooner if regulations or our practices change.
General basics and definitions
In this policy:
• “We”, “us” or “our” means Proximal Group Ltd.
• “You” means anyone visiting or using our website.
• “Personal data” means any information that can be used to identify you, directly or indirectly – such as your name, email address, phone number, or IP address.
• “Cookies” are small text files stored on your device when you visit a website. They help the site work properly and give us insights into how people use it.
1. Who we are
This website is managed by Proximal Group Ltd, a children’s residential care provider. We operate in the United Kingdom and our servers are located in the UK.
Our Data Protection Lead is responsible for overseeing how we handle your information. You can contact them using the details in Section 14.
2. What information we collect
We collect two main types of information:
Information you provide to us directly, for example:
• Your name, email address, or phone number if you contact us.
• Any details you choose to share when you get in touch.
Information collected automatically, such as:
• Your IP address, browser type, and how you use our site.
• Information gathered through cookies and similar technologies.
3. How we collect information about you
We collect information in a few different ways:
• Directly from you – when you get in touch with us by email, phone, or through a contact form on our website.
• Automatically – when you visit our website, we may collect information such as your IP address, browser type, and how you use the site. This is usually done through cookies and analytics tools.
• From third parties – occasionally we may receive information about you from trusted organisations we work with, such as local authorities, safeguarding partners, or regulators. This will only happen where it is lawful and necessary to support our work.
4. Children’s privacy
Our website is mainly aimed at adults such as parents, carers, and professionals. We do not collect personal information directly from children.
If a young person in our care would like more information about Proximal Group, we encourage them to speak to a trusted adult or a member of staff rather than contacting us through this website.
5. Why we process your personal data (How we use your information)
We process your personal data for the following reasons:
• To respond to your enquiries.
• To improve how our website works.
• To understand how visitors use our website and social media.
• To meet legal or regulatory requirements.
We never sell your information for sales or marketing purposes.
6. Lawful basis for processing
We only use your personal information where the law allows us to. The main bases we rely on are:
• Consent – for example, when you choose to contact us.
• Legitimate interests – such as improving our website and services.
• Legal obligations – where we are required to share information with regulators or authorities.
7. How long we keep your information
We only keep personal information for as long as it is needed to respond to your enquiry or to meet our legal responsibilities. After that, it is securely deleted.
8. How we protect your information
We use secure systems to keep your information safe, and only staff who need to use it have access.
9. Sharing your information
We only share your data when it is necessary:
• With trusted service providers who support our website.
• If required by law or regulation.
10. International transfers
Sometimes our service providers (such as website hosting or analytics tools) may process data outside the UK. Where this happens, we make sure your information is protected to UK legal standards – for example, by using approved contractual safeguards.
11. Cookies and tracking What are cookies?
Cookies are small files placed on your device when you visit a website. They help websites work properly and give us insights into how visitors use them.
How we use cookies
We use cookies to:
• Keep the website working smoothly.
• Remember your preferences (like cookie settings).
• Collect anonymous statistics through tools like Google Analytics.
Managing cookies
When you visit our site, you can choose whether to accept or manage cookies. You can also change your settings through your browser at any time. Blocking cookies may affect how some parts of the site work.
12. Blogs and social media
We post blogs and share updates on social media platforms (such as LinkedIn and Facebook), and this may increase over time as we grow more active online. If you choose to comment on, like, or share our posts, please be aware that this information may be visible to others.
Your use of social media platforms is governed by the privacy policies of those companies. We encourage you to read their policies so you understand how they use your information.
From time to time, we may use social media advertising tools to share information about our services. This may involve the use of cookies or tracking pixels provided by those platforms. Where this applies, you will be able to manage your preferences through the platform’s own privacy or advertising settings.
13. Public information and third-party websites
Some parts of our website and social media are public. For example, if you comment on a blog post or interact with our updates on LinkedIn or Facebook, that information may be visible to others. We recommend you avoid posting personal details in public comments.
Our website may also include links to other websites and social media platforms. Once you leave our site, we are not responsible for the privacy practices of other websites. Please check their privacy policies so you understand how your information will be used.
Social media features (such as “Like” or “Share” buttons) may collect information about you, such as your IP address or the page you are visiting, and may place a cookie to make the feature work properly. Your use of these features is governed by the privacy policy of the company providing them.
14. Your rights
You have the right to:
• Access the information we hold about you.
• Ask us to correct or update it.
• Ask us to delete it.
• Object to how we use it.
• Withdraw your consent (where this is the basis for processing).
If you have any concerns about how we handle your personal information, please contact us and we will do our best to resolve the issue:
• Email: info@proximalgroup.co.uk
• Phone: +447539 436 024
If you are still unhappy, you also have the right to complain to the Information Commissioner’s Office (ICO), which oversees data protection in the UK: www.ico.org.uk.
15. Changes to this policy
We may update this policy from time to time to reflect changes in the law or how we work. When we do, we’ll update the review date at the top of the page. We encourage you to check back occasionally to make sure you’re happy with any changes.
16. Contact us
If you have any questions about this policy or how your data is used, please get in touch:
• Email: info@proximalgroup.co.uk
• Phone:
We use cookies to make our website work and to help us understand how people use it. You can choose to accept all cookies or manage your preferences. For more details, see our Privacy & Cookies Policy.”
General basics and definitions
In this policy:
• “We”, “us” or “our” means Proximal Group Ltd.
• “You” means anyone visiting or using our website.
• “Personal data” means any information that can be used to identify you, directly or indirectly – such as your name, email address, phone number, or IP address.
• “Cookies” are small text files stored on your device when you visit a website. They help the site work properly and give us insights into how people use it.
1. Who we are
This website is managed by Proximal Group Ltd, a children’s residential care provider. We operate in the United Kingdom and our servers are located in the UK.
Our Data Protection Lead is responsible for overseeing how we handle your information. You can contact them using the details in Section 14.
2. What information we collect
We collect two main types of information:
Information you provide to us directly, for example:
• Your name, email address, or phone number if you contact us.
• Any details you choose to share when you get in touch.
Information collected automatically, such as:
• Your IP address, browser type, and how you use our site.
• Information gathered through cookies and similar technologies.
3. How we collect information about you
We collect information in a few different ways:
• Directly from you – when you get in touch with us by email, phone, or through a contact form on our website.
• Automatically – when you visit our website, we may collect information such as your IP address, browser type, and how you use the site. This is usually done through cookies and analytics tools.
• From third parties – occasionally we may receive information about you from trusted organisations we work with, such as local authorities, safeguarding partners, or regulators. This will only happen where it is lawful and necessary to support our work.
4. Children’s privacy
Our website is mainly aimed at adults such as parents, carers, and professionals. We do not collect personal information directly from children.
If a young person in our care would like more information about Proximal Group, we encourage them to speak to a trusted adult or a member of staff rather than contacting us through this website.
5. Why we process your personal data (How we use your information)
We process your personal data for the following reasons:
• To respond to your enquiries.
• To improve how our website works.
• To understand how visitors use our website and social media.
• To meet legal or regulatory requirements.
We never sell your information for sales or marketing purposes.
6. Lawful basis for processing
We only use your personal information where the law allows us to. The main bases we rely on are:
• Consent – for example, when you choose to contact us.
• Legitimate interests – such as improving our website and services.
• Legal obligations – where we are required to share information with regulators or authorities.
7. How long we keep your information
We only keep personal information for as long as it is needed to respond to your enquiry or to meet our legal responsibilities. After that, it is securely deleted.
8. How we protect your information
We use secure systems to keep your information safe, and only staff who need to use it have access.
9. Sharing your information
We only share your data when it is necessary:
• With trusted service providers who support our website.
• If required by law or regulation.
10. International transfers
Sometimes our service providers (such as website hosting or analytics tools) may process data outside the UK. Where this happens, we make sure your information is protected to UK legal standards – for example, by using approved contractual safeguards.
11. Cookies and tracking What are cookies?
Cookies are small files placed on your device when you visit a website. They help websites work properly and give us insights into how visitors use them.
How we use cookies
We use cookies to:
• Keep the website working smoothly.
• Remember your preferences (like cookie settings).
• Collect anonymous statistics through tools like Google Analytics.
Managing cookies
When you visit our site, you can choose whether to accept or manage cookies. You can also change your settings through your browser at any time. Blocking cookies may affect how some parts of the site work.
12. Blogs and social media
We post blogs and share updates on social media platforms (such as LinkedIn and Facebook), and this may increase over time as we grow more active online. If you choose to comment on, like, or share our posts, please be aware that this information may be visible to others.
Your use of social media platforms is governed by the privacy policies of those companies. We encourage you to read their policies so you understand how they use your information.
From time to time, we may use social media advertising tools to share information about our services. This may involve the use of cookies or tracking pixels provided by those platforms. Where this applies, you will be able to manage your preferences through the platform’s own privacy or advertising settings.
13. Public information and third-party websites
Some parts of our website and social media are public. For example, if you comment on a blog post or interact with our updates on LinkedIn or Facebook, that information may be visible to others. We recommend you avoid posting personal details in public comments.
Our website may also include links to other websites and social media platforms. Once you leave our site, we are not responsible for the privacy practices of other websites. Please check their privacy policies so you understand how your information will be used.
Social media features (such as “Like” or “Share” buttons) may collect information about you, such as your IP address or the page you are visiting, and may place a cookie to make the feature work properly. Your use of these features is governed by the privacy policy of the company providing them.
14. Your rights
You have the right to:
• Access the information we hold about you.
• Ask us to correct or update it.
• Ask us to delete it.
• Object to how we use it.
• Withdraw your consent (where this is the basis for processing).
If you have any concerns about how we handle your personal information, please contact us and we will do our best to resolve the issue:
• Email: info@proximalgroup.co.uk
• Phone: +447539 436 024
If you are still unhappy, you also have the right to complain to the Information Commissioner’s Office (ICO), which oversees data protection in the UK: www.ico.org.uk.
15. Changes to this policy
We may update this policy from time to time to reflect changes in the law or how we work. When we do, we’ll update the review date at the top of the page. We encourage you to check back occasionally to make sure you’re happy with any changes.
16. Contact us
If you have any questions about this policy or how your data is used, please get in touch:
• Email: info@proximalgroup.co.uk
• Phone:
We use cookies to make our website work and to help us understand how people use it. You can choose to accept all cookies or manage your preferences. For more details, see our Privacy & Cookies Policy.”